kaya9's Privacy Policy

1. Introduction & Scope

kaya9 ("we", "our") operates a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and where necessary share your personal information with third parties.

This Policy applies to kaya9's website, mobile application, and all of our services. By using our platform, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact our support team.

We may update this Policy from time to time. For any significant changes, we will notify you via your registered email or through the platform. The latest version will always be published on this page.

2. What Information We Collect

kaya9 collects the following types of information in various situations:

2.1 Information You Provide

• Full name, date of birth, and national identity card details (for identity verification).
• Email address, mobile number, and residential address.
• Payment information — bKash, Nagad, and Rocket numbers, and bank account details.
• The content of your conversations with our support team.
• Information you self-submit in responsible gaming forms.

2.2 Automatically Collected Information

• IP address, browser type and version.
• Device information — operating system, screen resolution.
• Browsing history on the platform, page visit times and sequence.
• Gaming history, transaction records, and session data.
• Information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

As part of the identity verification process, we may receive information from trusted third-party service providers. This information is used solely to ensure security and legal compliance.

3. Purpose of Use of Information

kaya9 uses your information for the following purposes:

• Account Management: Creating, verifying, and securing your account.
• Payment Processing: Completing all financial transactions including deposits and withdrawals.
• Customer Support: Resolving your questions and complaints promptly.
• Fraud Prevention: Detecting and preventing suspicious activity and maintaining platform security.
• Legal Compliance: Storing and providing information required under applicable laws and regulations.
• Service Improvement: Analysing data to further improve your experience.
• Communication: Keeping you informed about important updates, promotional offers, and policy changes.
• Responsible Gaming: Monitoring your gaming habits to identify any risky patterns.

4. Information Sharing & Disclosure

kaya9 does not sell your personal information to third parties. However, information may be shared on a limited basis in the following situations:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical infrastructure management. These partners receive only the information necessary for their designated tasks and are contractually bound to comply with our privacy policy.

4.2 Legal Obligations

We may disclose information when required by court order, government directive, or applicable law. In such cases, we will provide only the minimum information necessary.

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity. You will be notified in advance in such a situation.

5. Data Security Measures

To ensure the security of your information, kaya9 has implemented industry-standard technical and administrative measures:

6. Cookies & Tracking Technologies

kaya9 uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files that your browser stores on your device at our direction.

Types of cookies we use:

• Essential Cookies: Required for maintaining login sessions and security-related functions. These cannot be disabled.
• Functional Cookies: Remember your language preferences, betting limits, and other personalisation settings.
• Analytics Cookies: Help analyse page visit counts and user behaviour, which assists us in improving our services.
• Marketing Cookies: Display relevant ads and offers based on your preferences. You can disable these cookies in your browser settings.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

7. Data Retention Period

kaya9 retains your information only for as long as necessary to provide services and meet legal obligations.

• Account Information: Retained for the entire duration the account is active and for a minimum of five years after closure for financial records.
• Transaction History: Records of all financial transactions are retained as required by law.
• Support Conversations: Temporarily retained for customer service improvement and dispute resolution.
• Analytics Data: Retained in anonymised form for long-term service improvement.

Once the designated retention period has ended, your information will be securely deleted or anonymised.

8. Your Rights & Choices

As a kaya9 user, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of your information if it is inaccurate or incomplete.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may be limited where legal obligations apply.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Data Portability: The right to receive a copy of your information in a structured, commonly used format.
• Right to Object: The right to object to the use of your information for direct marketing.
• Right to Withdraw Consent: The right to withdraw consent given for optional processing at any time.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe.

9. Protection of Minors

kaya9 strictly does not provide services to anyone under the age of 21. We apply age verification measures during the registration process and do not knowingly collect information from underage users.

If we become aware that information has been collected from a person under the age of 21, we will immediately close that account and delete the associated data. If you believe someone you know who is underage is using our platform, please notify us immediately.

10. Third-Party Links & Services

Our platform may at times include third-party game software and payment gateways. These third-party service providers have their own privacy policies, and kaya9 is not responsible for their methods of collecting and using information.

We exercise caution when selecting third-party service providers and only work with those who respect user privacy. Even so, we recommend that you read the privacy policy of any relevant third-party service yourself.

11. Policy Changes & Updates

kaya9 may change or update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• For significant changes, a notice will be sent to your registered email.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date on this page will be changed.

Continuing to use the platform after a change means you have accepted the updated policy. For significant changes, we may seek your explicit consent.

12. Applicable Law & Jurisdiction

This Privacy Policy has been prepared in accordance with applicable international data protection standards. Any disputes will first be addressed through negotiation. If a resolution cannot be reached through negotiation, an arbitration process will be followed.

We always prioritise protecting the interests of our users and are committed to ensuring fair play.